Reviewing CCH Axcess iQ Client Details

The Affected Clients page displays a list of client returns affected by an iQ event, as well as the criteria used to identify those returns. Detailed data from the client returns is also visible. Affected clients are listed in client ID order.

To open the Affected Clients page, do either of the following:

• On the iQ Events pane, click the Clients link.
• On an Event page, click View affected clients.

Note: The number of clients visible to you on the Affected Clients list might be fewer than the total number of affected clients listed on the iQ Events pane for the following reasons:

• Only clients that you have been granted access to, either individually or through client access groups, are listed. 
• If you are assigned a role for a client, that role must include the Tax return > View functional right for that client to be listed.

How to Use the Affected Clients List

The following steps can help you identify clients to approach about providing advisory services.

1. Review and understand the Affected Client criteria. The criteria used to identify affected clients is set by CCH analysts and cannot be changed. You can review this criteria at the top left portion of the window. Click to the right of a criteria line to display additional information about that item.
2. Filter the list as needed to focus on a specific group of clients. Click the Grid Filters icon in the top right of the page to view the available filters. Select options for the filters, and then click Update Clients to refresh the list. Tell me more about the available filters.

   Filter	Limits clients in the count to those who	Steps to apply the filter	Notes
   Tax Year	Have a return in the selected tax year	Click the tax year you want to see returns for. Only the current and previous tax years are available.	A tax year might not be available if an event is not applicable to that tax year.
   Client responsible staff	Are assigned to a specific client responsible staff	Select a client responsible staff position from the list, and then enter or select a specific staff member in that position.	If a client responsible staff filter is applied here, it is also applied on the Affected Clients page. The default client responsible staff is designated iQ staff The staff members who are responsible for reviewing CCH Axcess iQ news events and following up with clients who may be affected by tax regulation changes. for the firm in Lists.
   Office	Are assigned to a specific office	Click the filter, and then select the check boxes for the offices to include.	All of your firm's offices display in the list. However, the affected client count only includes clients in offices you have permission to access.
   Signer	Have returns signed by the specified staff member	Begin entering either the signer code or preparer name that appears in the tax returns you want to view events for. The system displays names that match your entry. Select the correct code or name when you see it.	The signer code or preparer name must be in a tax return to return a match. For example, if a return has a signer code, but not the preparer name, entering a preparer name for the filter won't return a match for that return.

Notes:

• If a filter is applied on the iQ Events pane, it is also applied on the Affected Clients page.
• The default client responsible staff is the one designated as the iQ staff The staff members who are responsible for reviewing CCH Axcess iQ news events and following up with clients who may be affected by tax regulation changes. for the firm in Lists.
3. Search for client name or client ID. Find any client name or client ID in the affected clients list by entering your search term in the text box at the top of the screen and pressing enter.
4. Add more data columns for additional context. For each event, our analysts have identified additional data columns from the tax return that can be useful in evaluating an affected client's situation. You can use these columns to further inform your decisions about which opportunities to pursue. See Adding and Filtering Data Columns for Affected Clients for more information.
5. Open individual returns as needed to review more specifics. Click the link in the Return ID column to open a client's tax return.

Note: If you save changes to the return and the return no longer meets the CCH Axcess iQ criteria, the client is removed from the Affected Clients list.

Potential Next Steps

After looking more closely at the information in the Affected Clients, you may feel additional research is needed, or you may be prepared to reach out to your clients. In either case, some potential next steps might include:

• Exporting the refined client list to a Microsoft® Excel spreadsheet. In this spreadsheet, you can:
  • Further filter and refine the list, if needed.
  • Flag or annotate specific clients for follow-up.
  • Use the list as your recipient list for client communications.

  To export the list, click Export Excel. All column headings, rows, and formatting are retained in the exported file.

• Preparing client communications. You can download the event's client letter to use as basis for these communications.

• View client in iQ Client Dashboard. Click the client name or client ID to view the list of all the iQ events affecting that client.