Voiding Accounts Receivable Transactions

You can void AR transactions that have been posted in error.

To void an AR transaction, do the following: 

1. Open Dashboard, click Application Links on the navigation panel, and then select AR corrections under Administration.
2. Locate the record or records you want to void.
   • Filter the transaction list. Click above the grid to change the filters, if needed. After selecting new filters, click Apply. When you have filters applied, a number displays on the filter button indicating the number of filters applied. Your filters will be retained across sessions until you remove them. To remove filters, click Reset.

   You can also filter the list by individual columns. Click in a column header and select the value for the filtering criteria. Click the x next to a column filter to remove the filter from the column.

   Note: You can also set filtering criteria by clicking in a column header and then selecting Filter.

   • Sort the columns.

     Click in a column header and select Sort Ascending or Sort Descending. The headers for sorted columns have a green border and display an arrow that indicates the sort direction. You might need to increase the column width to view the sort arrow. You can sort on multiple columns. The sort is determined by the order you apply the sorts. For example, if you sort the Client ID column and then sort the Entry Type column, the list will be sorted by client ID and then by entry type. If you do not want to sort on multiple columns, be sure to clear the previous sort.

3. Click Actions > Void next to each item. The Void window displays.
4. Enter information for the voided transaction, including which accounting period to assign a handling fee to, the amount of the handling fee, and update the description explaining why the transaction was voided.

   Note: The handling fee only applies to voiding a payment. For example, it can be used to charge the client for a returned check.

5. Click Void.