Reopening a Request
If needed, you can reopen a request that has already moved to the Return Ready to Start or Return in Progress status. Reopening a request moves the request back to the Client Progress status tab.
To reopen a request, do the following:
- If you are not already on a Requests page, click , and then select Requests.
- Open the Return Ready to Start or Return in Progress status page by doing either of the following:
- On the Requests dashboard, click either the status name or status wedge in the Request Status section.
- From a different status page, select the status from the Request Status filter at the top of the page.
- Do one or both of the following as needed to narrow the list of requests to select from:
- Click above the grid and select a filter set. You can also create a new filter set.
- Enter all or part of the client name in the search box above the grid.
- Click for the request, and then click Reopen request.
- Enter information about why you are reopening the request.
- Click Reopen.